User experience

Description:

This service encompasses an assessment and overhaul of ‘Customer Experiences’ for our clients’ customers or beneficiaries to help them achieve highest level of ‘Customer Satisfaction’

Framework Summary:

Our ‘Disposition Funnel Framework’ will showcase a ‘Customer Satisfaction Journey’ where a ‘Customer’ will go through 5 Key Stages ‘Awareness – Consideration – Purchase – Retention – Advocacy’ all of which require their own specific set of strategies to move the customer across the disposition funnel

Implementation Approach:

Our approach would involve analyzing the ‘Overall Customer Experience’ via carrying out Assessments across 4 Key Areas i.e., ‘Customer Journeys, Customer Service Operations, Customer Voice and Customer Service Employees Capabilities. This approach along with our framework will help us develop a ‘Comprehensive Overview on the Customer Experience’ along with key insights and action plans

Ozone Promise

Our clients will have a well streamlined ‘Customer Experience plan’ for their clients leading to high levels of ‘Customer Satisfaction’ being gauged through ‘Operational KPIs and Public Sentiment’

Beneficiary Clients

Public Sector Entities e.g., Ministries, Authorities, Commissions, Centre of Excellences, Offices etc. Private Sector Companies e.g., Retail, Manufacturing, FMCG, Services, Startups etc.

Description:

This service will be an exclusive offering for the Venture Capitalist firms to obtain our help in assessing the Operating Models, Business Plans and Financial plans for their portfolio ‘Start Companies’

Framework Summary:

We will deploy our customized ‘Assessment Accelerator Framework’’ which will include assessing the Strategy, Operating Models, Go To Market Strategy, Growth Strategies, Acquisition Strategies and other key elements for the startups to identify improvement and enhancement opportunities along with key intervention requirements to sustain and enhance operations

Implementation Approach:

We will conduct the ‘Assessment’ by engaging with the client teams via our Qualitative and Quantitative Research tools. We will ensure engagement at all levels to have a holistic overview. Post Analysis, we will conduct ‘War Room’ to help the client visualize the current challenges and the potential risks within their products and services

Ozone Promise

Our clients will have up and running Startup Companies that are offering unique and disruptive solutions to its customers. Very clear roadmap for Market valuations and funding rounds